Help & Support
Our dedicated support team is here to assist you around the clock. Find answers below or reach out directly.
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Contact Options
Live Chat
Instant support from our team. Available 24 hours a day, 7 days a week.
Email Support
Submit detailed inquiries through our contact form in your account dashboard.
Response within 24hHelp Center
Browse our comprehensive knowledge base for instant answers.
500+ ArticlesHow to Reach Support
Via Live Chat
- Click the chat icon in the bottom right corner of any page
- Enter your name and select a topic category
- Type your question or describe your issue
- An agent will join within seconds
Via Account Dashboard
- Log in to your AlaWin account
- Navigate to "Help" or "Support" in the menu
- Choose "Submit a Request" for detailed inquiries
- Fill out the contact form with your details
Tip: For faster resolution, have your account username and relevant transaction IDs ready before contacting support. Include screenshots if applicable.
Popular Help Topics
Account & Registration
Creating an Account
Registration takes less than 2 minutes. Click "Play" or "Sign Up", enter your email and password, or use Google/Telegram for instant access. Verify your email to activate your account.
Account Verification (KYC)
Verification may be required for withdrawals. Upload a valid ID document and proof of address through your account settings. Processing typically takes 24-48 hours.
Updating Personal Information
Contact support to update sensitive account details like your name or date of birth. Email and password can be changed in account settings.
Account Security
Enable two-factor authentication (2FA) in your settings for enhanced security. Never share your login credentials with anyone.
Deposits & Payments
Making a Deposit
Go to Cashier, select your payment method, enter the amount, and confirm. Most deposits are credited instantly. Check minimum deposit requirements for each method.
Payment Methods
We accept major credit/debit cards, e-wallets, bank transfers, and cryptocurrency. Available methods depend on your location. All transactions are secured with SSL encryption.
Deposit Not Credited
Allow up to 10 minutes for processing. If your deposit does not appear, check your payment provider for confirmation. Contact support with your transaction reference if the issue persists.
Currency & Limits
AlaWin supports EUR and USD. Minimum and maximum deposit limits vary by payment method. Check the Cashier section for specific limits applicable to your chosen method.
Withdrawals
Requesting a Withdrawal
Navigate to Cashier, select Withdraw, choose your method and amount. Ensure you have met any wagering requirements before requesting a withdrawal.
Processing Times
E-wallets: 0-24 hours. Cards: 1-5 business days. Bank transfers: 3-7 business days. Cryptocurrency: typically within 1 hour after approval.
Withdrawal Pending
Withdrawals undergo a review process. First-time withdrawals may require account verification. Contact support if your withdrawal has been pending for more than 48 hours.
Withdrawal Limits
Daily, weekly, and monthly withdrawal limits apply. VIP players may have higher limits. Check your account level for specific withdrawal caps.
Bonuses & Promotions
Welcome Bonus
New players can claim 200% up to 2,000 + 200 Free Spins + Weekly Cashback. The bonus is credited automatically on your first qualifying deposit.
Wagering Requirements
Bonus funds must be wagered a certain number of times before withdrawal. Check the specific bonus terms for wagering multiplier, eligible games, and time limits.
Free Spins
Free spins are credited to specific games mentioned in the promotion. Winnings from free spins may be subject to wagering requirements before withdrawal.
Bonus Not Credited
Ensure you meet the minimum deposit and have not previously claimed the same promotion. Contact support with your deposit reference if an eligible bonus was not applied.
Technical Issues
Game Not Loading
Clear your browser cache and cookies. Ensure you have a stable internet connection. Try a different browser or device. Some games may be region-restricted.
Game Interrupted
If a game disconnects mid-session, your progress and balance are saved server-side. Reload the game to continue from where you left off. Contact support if funds appear incorrect.
Slow Performance
Close unused browser tabs and applications. Ensure your device meets minimum requirements. A wired internet connection is recommended for live dealer games.
Mobile App Issues
Update to the latest app version. Restart your device if experiencing crashes. Ensure you have sufficient storage space and a stable connection.
Responsible Gaming
Setting Limits
Access deposit, loss, and session limits through your account settings. Decreases take effect immediately. Increases require a 24-hour cooling period.
Self-Exclusion
Request self-exclusion for 6 months to 5 years through support or account settings. This cannot be reversed during the exclusion period.
Taking a Break
Use the cooling-off feature for a temporary break (24 hours to 30 days). Your account will automatically reopen after the selected period.
Getting Help
Visit our Responsible Gaming page for links to professional support organizations and resources.
Why Trust AlaWin Support
Fast Response
Average chat response under 3 minutes
Multilingual
Support available in multiple languages
Trained Agents
Expert team with ongoing training
Resolution Focus
93% issues resolved on first contact
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